Last Updated: February 1, 2026 | Effective Date: February 1, 2026
This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal information by Jvro ("we", "us", "our"), a mobile application owned and operated by Jvro Chat ("Company"). This Policy applies to all users of the Jvro application ("App") who are 18 years of age or older, and who access or use the App from locations worldwide excluding the People's Republic of China.
By accessing or using the Jvro App (including any in-app purchase features), you confirm that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, you must cease using the App immediately.
We adhere to all applicable data protection and privacy laws globally, including but not limited to:
For users located in the EEA, we fully comply with GDPR requirements, including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Details of these rights are outlined in Section 9 of this Policy.
We collect personal information that you voluntarily provide to us, or that is generated through your use of the App (including in-app purchases), including:
We collect anonymized, aggregated data that cannot be used to identify you, including app performance metrics, usage trends, demographic data (in aggregated form only), and anonymized purchase trends.
We use collected information solely for the following legitimate business purposes:
All in-app purchases (including one-time purchases and subscriptions) are processed exclusively through the Apple App Store. We do not collect, store, or process any of your financial information (e.g., credit card numbers, billing addresses, Apple ID credentials). Apple handles all payment processing, and their privacy policy applies to your payment data (https://www.apple.com/legal/privacy/en-ww/).
We only collect non-financial purchase data provided by Apple to verify and manage your purchases, including:
We use purchase data solely to:
You can manage your subscriptions (e.g., cancel, renew, change plans) directly through your Apple ID settings. We do not have access to your Apple ID or subscription management controls. All refund requests are handled by Apple in accordance with their refund policy – we do not process or approve refunds directly.
If a refund is processed by Apple, we will revoke access to the purchased premium features/subscriptions in accordance with Apple's notification.
User-Generated Content ("UGC") refers to any and all content that you create, submit, post, share, transmit, or display through the Jvro App (including premium/paid sections), including but not limited to text messages, photos, videos, audio recordings, profile information, comments, and media files.
You retain full ownership of your UGC. By submitting UGC to the App (including premium sections), you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, display, distribute, and store your UGC solely to provide and operate the Jvro App's core features (e.g., transmitting messages to other users, storing chat history).
We do not claim ownership of your UGC and will not use your UGC for commercial purposes without your explicit written consent.
You are strictly prohibited from creating, submitting, posting, or sharing any UGC (in any section of the App, including premium/paid features) that violates applicable laws, our Terms of Service, or this Policy. Prohibited content includes, but is not limited to:
We reserve the right to review, moderate, remove, or disable access to any UGC that violates this Policy (including UGC in premium/paid sections), at our sole discretion and without prior notice. We may take disciplinary action against users who post prohibited UGC, including temporary or permanent suspension of accounts, removal of content, revocation of premium features (without refund), and reporting of illegal activity to law enforcement.
We do not pre-screen all UGC and are not liable for any prohibited UGC posted by users, but we will respond promptly to reports of violating content (within 24 hours of receipt).
For premium users, violation of UGC rules may result in permanent account suspension and forfeiture of all purchased features (no refunds).
We store your personal information, purchase data, and UGC on secure servers protected by industry-standard encryption (SSL/TLS) and access controls. We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use. Purchase data is retained for the duration of your subscription (plus 12 months for verification purposes) or 2 years for one-time purchases (in compliance with Apple's record-keeping requirements).
We do not sell, rent, or trade your personal information (including purchase data) to third parties for commercial purposes. We may share your information only in the following circumstances:
For all users, and in compliance with GDPR for EEA users, you have the following rights regarding your personal information (including purchase data):
To exercise these rights, contact us at the email address provided in Section 11.
The Jvro App (including in-app purchase features) is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from minors under the age of 18, and we do not process in-app purchases from minors. If we become aware that we have collected personal information from a minor, we will immediately delete such information, terminate the minor's account, and refund any unauthorized purchases (in coordination with Apple).
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws (including App Store policies). We will notify you of material changes by posting the updated Policy on the App and updating the "Last Updated" date at the top of this document. Your continued use of the App (including in-app purchase features) after changes are made constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy (including in-app purchase privacy), or wish to exercise your data protection rights (including GDPR rights), please contact us at:
Email: support@jvrochat.com
We will respond to all valid requests within 30 days (or within the timeframe required by GDPR/other applicable laws) and provide a detailed response to your inquiry, including purchase-related requests.